SCITON LIVE – The Ultimate Experience

Trish chatted with Phil Schramm, the General Manager of Sciton Australia & New Zealand.
“Listening to the experts on these procedures, which in itself is definitely advantageous. But to see some of these experts, truly using the machine and using it to the best of its ability adds another dimension.”
We are obsessed with laser & light – but we are even more obsessed with talking about its magic. The line up of great speakers from different parts of the world is really exciting!
We can’t wait for Sciton Live – The Ultimate Education Experience where we will be unleashing the power of beautiful skin ✨To listen more, tap the LINK IN BIO.

Transcript – SCITON LIVE – The Ultimate Experience

Trish

Hey listeners. It’s Trish Hammond here from the Aesthetics uncensored podcast and today I am joined with Phil Schramm. Now Phil is the General Manager of Sciton Australia and New Zealand and we’re going to talk about, first of all, talk about a few of the amazing Sciton devices but we’re also going to chat about an event that’s coming up on the 30th and 31st of July. So welcome, Phil. 

Phil  

Thanks, Trish. Good to be here.

Trish

Oh, thanks so much for waking up this ridiculous morning to do this podcast with me.

Phil  

Hey, that’s how it rolls some days. Right?

Trish  

Exactly, exactly. So tell us this, how did you get into the aesthetics industry?

Phil 

I actually believe it or not 16 years ago was when I came into the aesthetic laser industry and I saw an opportunity for moving forward and certainly saw an industry that was simply going to grow and continue to grow, looking at it as a long term proposition. And obviously, yes, I started with a company that I think they got sick of me calling, asking them if I got the job and here I am, 16 years later, still selling cosmetic lasers, and obviously, very happy to be part of the Sciton company as well. Being a US manufacturer, it’s always that quality of manufacturing that comes out of the US and as it was with my previous company as well.

Trish  

Yep, yep. And you know, it’s funny, just having what you said just then like, because there’s lasers, and there’s lasers, hey, and like, I know that there’s some quite a few devices out there. But I do also know that Sciton is known as the gold standard and so tell me, the devices are made in the US, yeah?

Phil  

Yes, that’s correct. So every Sciton device is custom built. So basically, when we take an order from somebody, it’s a bespoke unit. It’s built to their specifications and it’s one of those things that with the various combinations available on the Scitondevices, we do have to offer that bespoke type of service whereby someone can truly specify what they want on their device. That manufacturing in the US means that quality control is one of the highest standards around and certainly were Sciton, I can tell you that the the founders, Jim Hobart, and Dan Negus, both of those gentlemen, are just very, very bent on the quality that comes out of the factory and if anyone ever gets to the factory, it really is an eye opener, as far as the way that the Sciton devices are manufactured. I have a saying that you will see on my hashtags on my Instagram, and so on and so forth, “Quality sustains custom” and that truly is the case for Sciton.

Trish   

Yep, you know, and it’s funny that you just focus on what you said, then like everything’s custom made and like because I’ve seen someone unbox their parcel, and it actually no, when you bought by something designer, like for me, when you which is not very often for me, but when I buy something designer bought something, some sunglasses recently, and unboxing was like a process in itself. And that’s kind of what you get with the Sciton either because they come in a wooden box, don’t they?

Phil   

You’re correct. It’s a wooden crate. It’s not just shipped in a cardboard box. Yeah, you know, it’s a serious piece of equipment and yes, it’s a market leader, as far as that goes so needless to say, there is a relevant cost that goes with, as I said, wherever, you don’t go and receive your Bentley in a cardboard box, right? So you’re not going to receive your Sciton in a cardboard box so right down to that packaging, and transportation, it’s all about quality. And one of those things is that Sciton just celebrated their 25th year anniversary, so they’ve been doing it for 25 years, which is a long time in the aesthetic laser industry. And, again, they know what they’re doing so they do it right the first time.

Trish 

Yeah, I totally agree with you. And you know, that was gonna be my next question. How many years? So it’s 25 years now?

Phil 

Yes, yeah. 25 years since Jim Hobart and Dan Negus set up Sciton and that’s it. They were a very small company at the start and had now grown exponentially both in the US and international. You know, there’s definitely expansion internationally. On top of the additional staff that they’ve started that they’ve sort of bought in in the US due to demand and simply, you know, that demand is based around the quality and the support that’s offered from site on.

Trish 

Yeah, yeah, and then the thing is like because I’ve had a couple of Sciton laser treatments and I’ve always said like my favourite treatment in the world ever is without a doubt the HALO. I just think that totally changed my skin forever and I just love it so tell us a little bit about the technology that actually what was the first thing they ever had?

Phil 

They started with erbium resurfacing as their starting point. So yeah, they started with that erbium resurfacing. And of course, as technology progressed, different wavelengths have come to the fore and certainly whilst erbium still has its place in in certain instances, one of the things that progression in the industry creates is the fact that people don’t necessarily have the ability to have downtime that the erbium may create. Surely it gives great results, amazing results, but you do need to have some time off. So something like HALO that you just mentioned and asked about is part of that progression where it’s a hybrid fractional laser. So it’s dual wavelength that has the erbium ablative, and it has a non ablative component as well and the idea around that allows us to sort of control the erbium a little more, it’s fractional, so we’re not damaging all of the tissue that allows the skin to heal better or heal more quickly. But we can still create a level of wound response in the tissue to give really, really good results. Not quite to the level of erbium, but we do talk about it, as you know, ablative like results from non ablative downtime and that’s important for people that can’t have a lot of downtime. And obviously, if they’re in the public eye, or they have very busy rolls, they can’t afford that downtime so HALO with the dual wavelength, combining those two wavelengths together, allows us to speed up that healing process, but still achieve exceptional results as you experienced yourself.

Trish 

I’m just totally obsessed with it because I was always like, I don’t want to do too much but I want to have an impact on my skin, like I love the HALO. Alright, so we’ve got the HALO. What else?

Phil 

The latest sort of introduction from Sciton is the BBL HERO and BBL has been around for 15 years so it’s been around for a long time. And you know, some people talk about it as old technology. The thing with BBL is that yes, you could look at it and say yes, it’s 15 years old but the fact is that if something’s over engineered in the first place, it’s going to last the test of time, right. Something I talked about in relation to that to put it in perspective is the 747 jumbos. How long were they around for and nothing was ever better than them? BBL I liked it and to that, hey, it’s kind of the jumbo of aesthetic medicine where it’s been around for a long time, and the engineering quality of that device and the results it gets have stood that test of time and continue to do so. So the latest introduction of BBL HERO is utilising that original technology, but advancing it to allow us to do body treatments and one of the sort of bugs that a lot of clinics have is the inability to do body areas or large areas for rejuvenation for resin rounds quickly. So the HERO has alleviated that and that has allowed a lot of clinics to be able to treat body areas quickly and with minimal discomfort, and no striping, like we do tend to get with traditional IPL treatments, as far as that especially when treating pigment so there’s a really nice addition or incremental revenue that’s available to clinics by speeding up that body treatment process and allowing clients to get really nice results quickly.

Trish   

And it’s so funny because although it’s developed overseas, like I think the BBL HERO is the perfect product for Australia because you know, it’s like IPL on steroids is what I say whether that’s right or wrong. I don’t know. But I love the latest thing, the fact that the HERO,  the fact that you can do the whole body because, like you like there’s nothing else that really can do, I think.

Phil 

Yeah, I mean there are devices that can but it’s more about the length of time and achieving the outcome and even the, you know the pain sensation for the patient or the client. Whereas your BBL HERO, as you said, from an Australian environmental perspective, it’s perfect because needless to say, we don’t really have winter time, so to speak in Australia, certainly not like other parts of the world so we are always sun exposed. And that sun exposure is prevalent in obviously arms decolletage in those types of areas, and we get that sun damage and a lot of people want that to be treated. And a lot of people who have that level of sun damage, they haven’t realised as a younger person, what sort of damage that we’re doing to our skin and once we get to an age where we want to want to look better, it’s a perfect opportunity to treat those areas that have that sun exposure that we haven’t necessarily taken care of in our younger days and we can help to remove that pigment and that redness in the skin quickly, easily and ultimately, with a lot of comfort to be honest.

Trish   

Yeah. And you know, I actually saw when BBL HERO first came out, I saw a video of someone doing the whole body and it was on like fasting but I think it was like two minutes or something like that. That’s how quick!

Phil   

Yes for a decolletage, you can virtually see, there is a video available that I think was produced in Canada with a BBL HERO doing a full body and I think it took them 30 minutes to do the complete body with BBL HERO. Personally, I’ve done some decolletages and they’ll take about three minutes ultimately to complete. So it’s a very, very quick procedure and as I said, very, very tolerable for the client as well. Very tolerable in comparison to traditional IPL treatments.

Trish   

Yeah. And it’s really funny I know with my girlfriends, they’re always like, oh, what can I do for my decolletage? You know, like, because it’s ruined from years of sun and I think that a lot of people don’t actually realise how easy it is to repair. If you get the right, you know, if you use the right treatment.

Phil   

Yeah, correct, and that’s I think, that’s the other thing, as I said, you know, it’s very tolerable. And one of the fears that people have in getting laser and light based treatments is okay, what’s, what’s it going to do to my skin? How much damage is it going to do? And, you know, needless to say, there’s always media attention around the potential adverse events, and things like that. And that’s what HERO helps to eliminate is those adverse events, simply because the nature of the protocols that are used are very, very different to that traditional treatment. And hence have that sort of safety factor, whilst not sacrificing results.

Trish  

Yes, that’s bang on. Absolutely. bang on. So all right, so that’s the HALO and the BBL HERO. Can you tell us a little bit about the Clear Suite?

Phil  

Yeah, so the clear sweet is a 1064 Nd YAG laser that a lot of people in the industry are familiar with that wavelength and that is often used for rejuvenation, in larger vessels linked veins and things like that. And so Sciton had the similarity to BBL, to be honest, they had the 1064 Nd Yag wavelength for quite a while. It was certainly earlier on in the 25 years of Sciton where they develop that, that wavelength and that laser and the the latest addition to that is our Clear Silk which is a rejuvenation procedure so it’s an all year round all skin type procedure that gently heats the skin creates a response in the tissue healing response in the tissue that will help with texture, pore size, fine lines and wrinkles, and also helps to eliminate reds. So in combination with BBL, that Clear Silk for rosacea patients is perfect to deal with that continued redness that someone may suffer from with rosacea. So it’s very much an all rounder, when it comes to laser treatments is the Clear Silk. Then the other edition is the Clear V which is the primarily the vascular side of the 1064 device and that has what we call the SVI or Subsurface Vein Illumination, which is amazing. It actually has an inbuilt vein finder in the handpiece so what that allows and what that means is that clinicians can truly treat what they can’t see with the naked eye. There’s there’s been many a time in my own experience where I’ve treated some some leg veins or veins in general, and you think that you’ve traded you know all of the vein which which you have traded what you can see, but sitting under the skin, there may be more feeder vessels and things like that and this SVI allows you to see under the skin and ultimately treat everything related to that vascular lesion. So it really enhances the outcomes and a lot of times we’re seeing results simply in one to two treatments with leg veins and deeper face veins. So it’s very, very efficient but cause we can truly see what we’re treating now.

Trish  

Is that so true because I guess that kind of makes it all number one fail proof on the practitioner side. But also, you’re not just getting a really good result because you’re actually having the proper veins targeted rather than just randomly all around because I’ve seen that happen.

Phil 

Yeah, yeah. And I mean, the problem is that with the naked eye, we can treat the superficial veins that we can see. But what we don’t know is what’s feeding them underneath and that’s where that SVI lighting really, really helps. And it’s built into the handpiece, so it’s not like you need an extra hand to hold another light on the skin. It’s all built into the handpiece so it really is very efficient.

Trish 

Yep, yep. And what about the MOXI?

Phil  

Is that the MOXI? Is our 1927 nanometer wavelength so it’s very much a wavelength that is potentially you could say it’s for the younger demographic, I guess, almost, you could look at it as a predetermined type of treatment. But for those people that are in their 30s that have had a share of sun damage and just want to kind of polish the skin, I guess is the way you could look at it, it really is something that we talked about that it’s a skin polisher, whereby we can just tidy up some of those initial signs of ageing, and some of that initial sun damage and pigmentation that might be present without having to do much of a heavy treatment. So it’s very minimal downtime, minimal pain, we do recommend a topical anaesthetic. But generally speaking, it’s a very, very easy treatment to do, it’s a very easy treatment to receive and it purely takes about 10 minutes to do a full face as far as that procedure goes for that quick skin polish. And that is a procedure that, as I said, is targeted at that sort of at a younger demographic than what we’re potentially used to treating when it comes to fractional lasers so that’s what it is, is a fractional non ablative laser.

Trish 

Yeah. And it’s really funny, because what I love about the MOXI, and you know, just reading about it is the fact that I could well, I probably wouldn’t, because I’m like, I’d go the HALO and I’m a bit older, but I love the fact that you can, you’ve got a recipe for what the person wants to say for example, for the practice, you get someone in saying, hey, I want to really revitalise my skin, you know that okay? Or this is the recipe for that to happen with the MOXI you can revitalise and maintain with setting this much and doing this many passes that sort of thing. And then there’s transformation and renewal and that’s another like recipe and you’re like I love the fact that there’s different recipes for different treatments, like preventing refreshes its own little recipe.

Phil

Yeah, correct. And there’s a lot of combination treatments that we can utilise, depending on the device that you know that is in the clinic. And that’s the thing I kind of joke be it right or wrong, I joke about the erbium where it’s a really aggressive treatment, but it can turn a leather handbag into a silk purse isn’t the way it’s, you know, I’m sure there’s perhaps some older people that may not appreciate being called a leather handbag but the thing is we can turn them into a silk purse with the erbium, but it’s an aggressive treatment and there is substantial downtime. Whereas we may have those younger patients or younger clients that don’t have a whole inner skin skin damage, but they want to establish a process to maintain their age and that’s when we can look at things like the BBL Forever Young, that’s kind of a lot of clients now are starting to younger clients are looking at getting that treatment done as a predetermination type of aspect. So before the collagen ceases to produce naturally, let’s start to get our skin in shape and continue on with that Forever Young procedure to keep our skin in shape, as it says forever. And then you know the MOXI falls into that younger, as I said that younger sort of client category whereby they might just want that little bit of polish or they might have some fine textual changes that need addressing and we can have that MOXI take care of that. So and then, as you said, you experienced HALO that then is in between sort of MOXI in the erbium, where we have a slightly more aggressive option from a procedure standpoint, but we don’t have that level of downtime, but we can still achieve really, really good results in sun damaged skin.

Trish

Yeah. And I know that there’s a few other treats but what I really want to want you to share with us now, on the 30th and 31st of July this year, Sciton’s got something really exciting that is happening, the ultimate experience. Yes. Can you tell us a bit about that? Cuz I know there’ll be a few people out here that you know, listening to this that want to come along to that. Can you tell us a bit about that?

Phil

Yeah, absolutely. I mean we’re fortunate this will be Sciton Australia and New Zealand’s first or it’ll be our own inaugural education meeting, the ultimate experience, we’ve got several guest speakers coming from over in the US to present and the idea is to share knowledge educate people, and it’s aimed at both our existing clientele as well as potential future clientele, or just anybody who’s interested in having a better understanding of laser light devices, I guess is the way to put it. Whilst it will be focused around Sciton procedures, the level of education that will be on offer is going to be something that people can take no matter what sort of device they’re going to use in the future, there will be a level of education they’ll be able to take away that will be helpful. And what I can say is that the program that we’ve got planned, we’re still in the throes of finalising exactly that. But the program we’ve got planned is going to be of a level, your level of professionalism and that we would expect from Sciton, from a quality company, a quality device, we want people to continue to use it at that level. Hence, we’re offering an opportunity to educate and better on the use of our devices.

Trish

And that’s going to be, that’s gonna go all day on Saturday and half the day on Sunday.

Phil

Yeah, that’s right. That’s right. Correct. 

Trish

And we’re going to have some demos on Saturday morning, and then there’ll be more educational presentations in the afternoon, but at lunchtime, I love the fact that you’re going to be setting up a demo room. And actually, you know, we actually see everything in action.

Phil  

Yeah, yeah. And that’s, I mean, that’s important. It’s one thing when to put people in a room and have them sit there listening to the experts on these procedures, which in itself is, you know, is definitely advantageous. But to see some of these experts, truly using the machine and using it to the best of its ability adds another dimension. And that’s something that we feel is extremely important to ensure that the attendees have every opportunity to see devices in action or to see treatments being performed, so that they can then go back to their own clinic and perform such treatments to the same level.

Trish

And on that weekend, like there’s tickets on sale at the moment, there’s an early bird special in there so that tickets are available now, is that right?

Phil  

Yeah, that’s right. That’s right, we can register people now as we speak, the registration pages open, they can find the registration information on the sciton.com website under the Events tab. So they can get that relevant information in the registration link through that. So that is available, the early bird special runs until the end of June and we will have our agenda completed by the end of June so anyone who wants to take advantage of that early bird special will know what they’re getting themselves in for as far as the weekend of education goes.

Trish 

Yeah, amazing. And you know, the lineup of speakers is really exciting, like, there’s some great speakers I’m really excited about this year too. Well, I’m excited to be attending. But I’m also excited to be listening to everyone because it looks like there’s going to be a look at a different range of speakers than what we’ve normally been used to. So that’s really, really exciting. 

Phil  

Yeah, and I mean, we were looking at, obviously, we assume we’ve got some international speakers from the US and in South Africa. We’ve also got local speakers engaged as well so it’s not purely an international cast. There are local speakers involved as well so we have some local content and you know, it’s one of those things and I’m always mindful of having that variety because our skins are a little different here. So it’s always good to get a local perspective around what the US experts have to say as well so we’ve got that comparison in certain aspects.

Trish  

And I guess like we can book tickets now, you can also book them on social media. So if you look at the Sciton Aus and New Zealand Instagram page, you can get tickets from there as well. So yeah, otherwise, if you still can’t find a headache ticket, just of course anyone listening, just feel free to drop me an email to [email protected] and I’ll drop for you so Phil good to say thank you so much for having a chat with us today.

Phil  

No worries Trish, thank you for having me. I appreciate it. As always it’s good fun to chat to you and not either you or I or have a shorter conversation.

Trish

I know well, it’s really funny, but awkward actually, because I’m so like, invested in the Sciton lasers because I love the quality and I love the treatments, I could actually talk about them all day. 

Phil 

The best way to fall in love with the Sciton Trish is to get a treatment that I can that I can say for sure.

Trish 

That is so true, with the demos that are happening on the 30th and 31st, are you going to be doing that on, like, can someone say, Hey, can you just put on some BBL HERO so I can feel it?

Phil 

Yeah, we will. So they’ll certainly have that ability and I’m sure there’ll be some attendees that will fall into that category where they would like to feel a certain procedure and especially if they’re considering a purchase, it’s the best way to learn about a product is to get a treatment so you can see firsthand what it can do to the skin. So we’ll certainly be looking for anybody who has an interest in getting treatment over that weekend. We would obviously love to hear from them as well.

Trish 

Fantastic. Fantastic. Thank you so much, Phil. 

Phil

No worries. Thanks, Trish. 

Trish 

Lovely listeners. So if you do want to check out the Sciton websites, just sciton.com.au. There’s social media, we’ve got Instagram and Facebook so you can pretty much find out what you want then and of course if you want anything else, just send him a message on social media. Thanks so much for joining us today, Phil.

Phil

No worries. Thank you.

Trish  

Great Day. Bye Bye

You can find out more about Sciton here https://sciton.com.au/ 

Check out for the SCITON LIVE – The Ultimate Experience https://tphe.eventsair.com/the-sciton-live-experience-unleash-the-power-of-beautiful-skin/registration-portal/Site/Register 

https://sciton.com.au/event/sciton-user-meeting/ 

Easy access to Sciton Australia and New Zealand

Instagram: https://www.instagram.com/sciton_ausnz/ 

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Well, like all good quickies it's time to dust off and get back to our day jobs! If you liked the podcast please rate us because we need the validation for our fragile hearts. If you have a story to share or have a burning question you would like us to cover please slide into our DM’s on Instagram at @transformingbodiespodcast. Stay positive, keep your boobs and chins high until we chat again xoxo Trish